{"id":181248,"date":"2026-07-20T10:23:59","date_gmt":"2026-07-20T10:23:59","guid":{"rendered":"https:\/\/www.frazerjones.com\/job\/hr-operations-team-laed\/"},"modified":"2026-07-20T10:24:00","modified_gmt":"2026-07-20T10:24:00","slug":"hr-operations-team-lead-181248","status":"publish","type":"job_listing","link":"https:\/\/www.frazerjones.com\/de\/job\/hr-operations-team-lead-181248\/","title":{"rendered":"HR Operations Team Lead"},"content":{"rendered":"<p>We&#8217;re partnering with a leading organisation to appoint an experienced <strong>HR Operations Team Lead<\/strong> at a pivotal time.<\/p>\n<p>This is more than a traditional HR operations role. It&#8217;s an opportunity to lead a high-performing team through the evolution of a modern HR service model, helping to deliver an exceptional employee experience while driving process excellence, technology adoption, and continuous improvement.<\/p>\n<p>If you thrive on creating structure, leading teams through change, and delivering best-in-class HR services, this could be your next career move.<\/p>\n<h2>The Opportunity<\/h2>\n<p>As HR Operations Team Lead, you&#8217;ll be responsible for leading the day-to-day delivery of HR services across the employee lifecycle while playing a key role in a wider business transformation programme.<\/p>\n<p>You&#8217;ll act as the bridge between operational delivery and strategic change, ensuring employees and managers receive an efficient, high-quality service while supporting the rollout of new processes and technology.<\/p>\n<p>Working closely with HR, Talent Acquisition, Reward, Payroll and business stakeholders, you&#8217;ll help shape a more streamlined, scalable and customer-focused HR function.<\/p>\n<h2>What You&#8217;ll Be Doing<\/h2>\n<ul>\n<li>Leading and developing a team delivering high-volume HR operational services.<\/li>\n<li>Driving service excellence across onboarding, offboarding, contracts, HR data, benefits administration, learning administration and employee support.<\/li>\n<li>Embedding a culture of accountability, continuous improvement and customer service.<\/li>\n<li>Monitoring and improving service performance against SLAs and KPIs.<\/li>\n<li>Supporting major HR transformation initiatives, including process redesign and technology enhancements.<\/li>\n<li>Acting as an escalation point for complex employee and manager queries.<\/li>\n<li>Championing self-service and digital HR solutions to improve the employee experience.<\/li>\n<li>Ensuring HR data accuracy, compliance and governance standards are maintained.<\/li>\n<li>Identifying recurring issues, analysing root causes and implementing sustainable solutions.<\/li>\n<li>Building strong relationships across HR and wider business functions to ensure seamless service delivery.<\/li>\n<\/ul>\n<h2>What We&#8217;re Looking For<\/h2>\n<ul>\n<li>Experience leading an HR Operations, HR Shared Services, Employee Services or People Operations team.<\/li>\n<li>Strong understanding of end-to-end HR processes and employee lifecycle management.<\/li>\n<li>Experience supporting HR transformation, systems implementation or continuous improvement projects.<\/li>\n<li>A proven ability to lead, coach and develop high-performing teams.<\/li>\n<li>Strong stakeholder management and influencing skills.<\/li>\n<li>A data-driven mindset with a focus on operational excellence.<\/li>\n<li>Confidence navigating change and bringing teams on the journey.<\/li>\n<li>CIPD qualification or equivalent is desirable.<\/li>\n<\/ul>\n<h2>Why Apply?<\/h2>\n<ul>\n<li>Play a key role in a high-profile HR transformation programme.<\/li>\n<li>Lead a team with genuine scope to influence how HR services are delivered.<\/li>\n<li>Join a progressive, people-focused organisation investing heavily in technology and employee experience.<\/li>\n<li>Opportunity to combine operational leadership with strategic change initiatives.<\/li>\n<li>Competitive salary and benefits package.<\/li>\n<\/ul>\n<p>The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.<\/p><\/p>\n","protected":false},"author":775,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"_promoted":"","_job_location":"Birmingham, West Midlands","_application":"marief.59849.12962@srgroup.aplitrak.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_unit":""},"job-types":[],"srgroup_job_contract":[13],"srgroup_job_hour":[10],"srgroup_job_region":[181,165],"srgroup_job_specialism":[173],"srgroup_job_arrangement":[89],"srgroup_job_source":[68,69],"srgroup_job_experience":[17],"srgroup_job_industry":[218],"class_list":["post-181248","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - 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