{"id":117551,"date":"2024-10-07T22:30:13","date_gmt":"2024-10-07T22:30:13","guid":{"rendered":"https:\/\/www.frazerjones.com\/?p=117551"},"modified":"2025-03-07T13:52:50","modified_gmt":"2025-03-07T13:52:50","slug":"hr-learning-and-talent-development-trends-in-singapore-2024","status":"publish","type":"post","link":"https:\/\/www.frazerjones.com\/de\/market-insight\/hr-learning-and-talent-development-trends-in-singapore-2024\/","title":{"rendered":"HR Learning and Talent Development Trends in Singapore &#8211; 2024"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide post-content-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/09\/shutterstock_313421351-scaled-e1728340171872-1024x486.jpg\" alt=\"\" class=\"wp-image-120316\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/09\/shutterstock_313421351-scaled-e1728340171872-1024x486.jpg 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/09\/shutterstock_313421351-scaled-e1728340171872-300x142.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/09\/shutterstock_313421351-scaled-e1728340171872-768x365.jpg 768w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/09\/shutterstock_313421351-scaled-e1728340171872-1536x730.jpg 1536w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/09\/shutterstock_313421351-scaled-e1728340171872-2048x973.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Whilst the 2024 market has remained conservative, we have seen an increase in demand for specialized HR roles particularly within the learning and talent development space, especially in the second half of the year, with the profession playing a crucial role in businesses aiming to establish and maintain a competitive workforce. High-growth industries including fintech and crypto have forecasted substantial budgeting for newly created roles within the talent development \/ L&amp;D space as they become more mindful of ways to retain talent and develop future leaders in a new generation where Gen Z instills a new culture that many businesses need to adapt to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In many ways, despite record levels of job switching in 2022 (+17% in Singapore), the aftermath of the economic recovery post-pandemic meant that many large corporates faced the harsh reality of restructuring plans, causing redundancies and reshuffling with a massive influx of people faced with securing a new job in an even more competitive market. These changes resulted in a fundamental skillset shift and a culture shift, meaning that hiring managers became more mindful of the impact of future hiring decisions for the short and long term due to the ongoing workforce transformation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learning and talent development specialists now face a challenge of heightened and modified expectations due to a complete shift in narrative many businesses and hiring managers newly possess. Areas including internal mobility, job role reshuffling, succession planning, and leadership development have become key themes that we see HR leaders are requesting from their existing and future employees. Although functional and technical training will remain a necessity for most businesses, a greater appetite for all-rounded talent development professionals who demonstrate more relevant soft skills and leadership capabilities may remain an ongoing theme for the next few years.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With that in mind, some L&amp;D roles within CoE functions in Singapore face the challenge of being overly operational in nature due to HQs being based overseas driving most strategic decisions. The consequence of this is that the gap between regional business expectations and L&amp;D execution and enablement can remain vast for professionals coming from larger MNCs. However, individuals who bring experience largely within APAC or Singaporean headquartered firms are able to bring the strategic skillsets required to plug the gaps for evolving businesses due to their close proximity to the decision makers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So what does that mean for the HR workforce? Accepting and acknowledging that HR will continue to remain a pivottalent development area is key. Existing talent should continue to equip themselves with the skills to meet the demands of a progressive workforce whilst ensuring ongoing internal discussions on talent and leadership development with decision-makers where possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Concluding with a quote from DPM Heng during the World Human Resource Congress in May, he stated that \u201cthere is no escape for HR as a critical function in everything in the future\u201d whilst also sharing there is \u201cgreat potential for HR professionals to play a vital role at the leadership table\u2026\u201d As the industry continues to shift and evolve in at times unexpected ways, it\u2019s promising to see how leaders continue to acknowledge the importance of HR\u2019s role within the economy, but it also means the expectations for stronger talent continues to increase, meaning that existing workforces will be urged to better develop and upskill their talent.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n\n\n\t<div class=\"hd-block hd-block-jobs is-style-reduced alignwide\" id=\"block_37238c067f8ab5b57bb91e47c7d909b3\" style=\"\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Jobs<\/h3>\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--jobs\">\n\n\t\t\t\n<div class=\"card card--job post-192538 job_listing type-job_listing status-publish hentry job_position_featured\" id=\"block_37238c067f8ab5b57bb91e47c7d909b3-job-192538\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/director-hrbp-192538\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Public sector\/government\/regulatory<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Director, HRBP<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Director, HRBP Frazer Jones is exclusively partnering with a leading Singapore-headquartered organisation to appoint a seasoned Director, Human Resources Business Partner (HRBP). This is a permanent, full-time position based in Singapore with responsibility for leading a team of driven HRBPs (5 reports) to drive and support HR and broader organization-wide transformation plans. This is a [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 2 Tagen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-192537 job_listing type-job_listing status-publish hentry\" id=\"block_37238c067f8ab5b57bb91e47c7d909b3-job-192537\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/assistant-director-rewards-192537\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Engineering\/manufacturing\/industrial<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Assistant Director, Rewards<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">We are exclusively partnering with a leading Singapore-headquartered organization to appoint a strategic and experienced Assistant Director of Rewards. This is a highly confidential mandate within a well-established organisation with diverse business interests and a strong market presence in Singapore and growth story across the region. As the AD for Rewards, you will report directly [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">Up to SGD200000 per annum<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 2 Tagen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-192535 job_listing type-job_listing status-publish hentry job_position_featured\" id=\"block_37238c067f8ab5b57bb91e47c7d909b3-job-192535\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/director-hrbp-192535\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Public sector\/government\/regulatory<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Director, HRBP<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Director, HRBP Frazer Jones is exclusively partnering with a leading Singapore-headquartered organisation to appoint a seasoned Director, Human Resources Business Partner (HRBP). This is a permanent, full-time position based in Singapore with responsibility for leading a team of driven HRBPs (5 reports) to drive and support HR and broader organization-wide transformation plans. This is a [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 2 Tagen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-192385 job_listing type-job_listing status-publish hentry\" id=\"block_37238c067f8ab5b57bb91e47c7d909b3-job-192385\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/head-of-hr-philippines-banking-192385\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Financial services<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Head of HR &#8211; Philippines &#8211; Banking<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Frazer Jones is delighted to be retained by a leading global financial services group to appoint a Country Head of HR Philippines based in Manila. This is a critical hire for the organisation with HR having an important seat at the table at a time where they have made a number of exciting investment hires. [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 3 Tagen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n\t\t<\/div>\n\t\n\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n\t<div class=\"hd-block hd-block-posts is-template-grid alignwide\" id=\"block_e7906b982d172acb9162eb2a68035347\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Featured Content<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-arrow eyebrow-group__button\">\n\t\t\t\t\t\t<a class=\"hd-block-posts__button button wp-block-button__link eyebrow-group__link\" href=\"#\">See all news<\/a>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--posts\">\n\n\t\t\t\n<div class=\"card card--post post-192262 post type-post status-publish format-standard has-post-thumbnail hentry category-hr category-market-insight category-the-netherlands tag-hr tag-interview tag-recruitment hd_author-ayling-oei\" id=\"block_e7906b982d172acb9162eb2a68035347-job-192262\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/regional-focus\/the-netherlands\/talent-in-financial-services-an-interview-with-laureen-chivere\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-300x225.png\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-300x225.png 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-1024x768.png 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-768x576.png 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">Talent in financial services: an interview with Laureen Chivere<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Oktober 16, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share 1. You have built and transformed learning functions at both Naspers and ASML. When starting from a fragmented or immature environment, what do you believe leaders need to get right first? &#8222;The most important thing is understanding the value chain of the business. How do its functions actually contribute? Where are people and [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-192485 post type-post status-publish format-standard has-post-thumbnail hentry category-hiring-advice category-hr category-market-insight category-uk tag-hr tag-recruitment hd_author-stephen-menko\" id=\"block_e7906b982d172acb9162eb2a68035347-job-192485\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/market-insight\/why-local-market-insight-matters-when-hiring-hr-in-the-southwest-and-m4-corridor\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-300x225.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-1024x768.jpg 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">Why local market insight matters when hiring HR in the Southwest and M4 Corridor<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Oktober 15, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights Hiring human resources talent in the Southwest and M4 Corridor requires more than a national job advert and a generic salary benchmark. The region has its own talent pools, sector strengths and expectations around pay, flexibility and progression. For organisations hiring HR professionals in Bristol, Bath, Swindon, Reading and across the [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-191904 post type-post status-publish format-standard has-post-thumbnail hentry category-career-advice category-career-progression category-hr tag-hr tag-recruitment hd_author-abbieriley hd_author-amber-lucas\" id=\"block_e7906b982d172acb9162eb2a68035347-job-191904\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/career-advice\/how-to-become-an-hr-business-partner-lessons-from-hr-leaders-who-have-been-there\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-300x225.webp\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-300x225.webp 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-2048x1536.webp 2048w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-1024x768.webp 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-768x576.webp 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">How to become an HR business partner: lessons from HR leaders who have been there\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Oktober 12, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights For many HR professionals, becoming an HR business partner (HRBP) feels like the natural next step in their career. Yet despite being one of the most common aspirations within the people profession, it is often one of the hardest transitions to make.&nbsp; Job descriptions frequently ask for business partnering experience before [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\t\t\n\t\t<\/div>\n\n\t\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Whilst the 2024 market has remained conservative, we have seen an increase in demand for specialized HR roles particularly within the learning and talent development space, especially in the second half of the year, with the profession playing a crucial role in businesses aiming to establish and maintain a competitive workforce. High-growth industries including fintech [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":120316,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/post-original.php","format":"standard","meta":{"_acf_changed":false,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"footnotes":""},"categories":[36,48,24],"tags":[],"hd_author":[],"class_list":["post-117551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asia","category-hr","category-market-insight"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HR Learning and Talent Development Trends in Singapore - 2024 | Frazer Jones<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frazerjones.com\/market-insight\/hr-learning-and-talent-development-trends-in-singapore-2024\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HR Learning and Talent Development Trends in Singapore - 2024\" \/>\n<meta property=\"og:description\" content=\"Whilst the 2024 market has remained conservative, we have seen an increase in demand for specialized HR roles particularly within the learning and talent development space, especially in the second half of the year, with the profession playing a crucial role in businesses aiming to establish and maintain a competitive workforce. 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