{"id":136807,"date":"2025-04-10T14:53:40","date_gmt":"2025-04-10T14:53:40","guid":{"rendered":"https:\/\/www.frazerjones.com\/?p=136807"},"modified":"2025-07-07T09:26:01","modified_gmt":"2025-07-07T09:26:01","slug":"how-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight-head-of-pay-benefits","status":"publish","type":"post","link":"https:\/\/www.frazerjones.com\/de\/market-insight\/payroll\/how-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight-head-of-pay-benefits\/","title":{"rendered":"How to build and retain a high-performing payroll team: leadership insights from Andrea Wraight, Head of Pay &amp; Benefits"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide post-content-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">In a profession known for constant change and pressure, retaining payroll professionals for the long haul can feel like a rare achievement. But at <a href=\"https:\/\/www.kfh.co.uk\/\">Kinleigh Folkard &amp; Hayward (KFH)<\/a>, Head of Pay &amp; Benefits Andrea Wraight has done just that \u2013 building and sustaining a high-performing team in one of the most demanding areas of HR.\u00a0<br>\u00a0<br>In a recent episode of the Frazer Jones payroll podcast, <a href=\"https:\/\/www.linkedin.com\/in\/andrea-wraight-msc-assoc-cipd-chcippdip-439b7839\/\">Andrea<\/a> shared how she\u2019s led her team with empathy, adaptability, and a clear focus on continuous improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Listen to the full interview here:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-mixcloud wp-block-embed-mixcloud wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How To Build And Retain A High-Performing Payroll Team: Leadership Insights From Andrea Wraight\" width=\"100%\" height=\"120\" src=\"https:\/\/www.mixcloud.com\/widget\/iframe\/?feed=https%3A%2F%2Fwww.mixcloud.com%2FFrazerJones%2Fhow-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight%2F&amp;hide_cover=1\" frameborder=\"0\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-one-to-five-growing-a-payroll-team-with-purpose\"><strong>From one to five: growing a payroll team with purpose<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When Andrea first joined KFH, she inherited a team of one. \u201cBack then, it was very much a round peg in a square hole kind of situation,\u201d she shared. \u201cIt became really apparent that you can\u2019t have that. Payroll\u2019s become so technical \u2026 you really do need to be switched on and engaged with what you\u2019re doing.\u201d&nbsp;<br>&nbsp;<br>Now leading a team of five, Andrea\u2019s built a culture where team members stay. One of her direct reports has worked alongside her for over a decade, while others have been in the team for three years or more \u2013 a testament to her ability to create the kind of work environment that supports both retention and real progression.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-a-team-culture-that-works-and-lasts\"><strong>Creating a team culture that works <\/strong>\u2013<strong> and lasts<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Andrea believes that real employee engagement starts with shared ownership and teamwork: \u201cThey learn the key tasks, but then we move the tasks around so they\u2019re learning something new the whole time. That means they get to see the whole picture.\u201d&nbsp;<br>&nbsp;<br>Beyond clear expectations, Andrea\u2019s leadership style strengthens team dynamics and boosts performance through collaborative problem-solving. \u201cI can hear them bouncing ideas off each other all the time. Not one person has all the ideas \u2013 it\u2019s about, \u2018How can we make this more efficient? What are the different solutions?\u2019\u201d&nbsp;<br>&nbsp;<br>This mindset feeds into a culture of continuous learning. Her focus on reviewing, adapting and improving payroll processes reflects the kind of strategic leadership that nurtures high-performing teams.&nbsp;<br>&nbsp;<br>\u201cThere\u2019s always something that can be done differently,\u201d she said. \u201cEven when you think things are working well, you should always be reviewing.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-communication-clarity-and-trust\"><strong>Communication, clarity and trust<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Andrea\u2019s approach to leadership is built on effective communication, trust, and clear goals. \u201cClear communication is also key. They need to know they\u2019re part of the bigger picture,\u201d she explained.&nbsp;<br>&nbsp;<br>In one-on-one meetings and team check-ins, she ensures her team members feel heard and valued. This level of open communication builds trust and keeps the whole team aligned with the business goals.&nbsp;<br>&nbsp;<br>Hiring the right people plays a big part in this. Andrea prioritises cultural fit over technical perfection, understanding that a close-knit team can only function with strong team-building and shared purpose. \u201cYou can have the most qualified person, but if they\u2019re not going to gel with the team and the company, it\u2019s not going to work out.\u201d&nbsp;<br>&nbsp;<br>Her focus on team chemistry, psychological safety and adaptability gives her team the confidence to contribute, challenge, and grow.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-payroll-as-a-career-challenge-change-and-progression-nbsp\"><strong>Payroll as a career: challenge, change and progression<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Andrea sees payroll as a long-term career path filled with opportunities for development \u2014 and she encourages others to see it that way too. With evolving legislation, increasing automation and growing demand for data-driven decisions, payroll professionals need to embrace continuous learning to keep up.&nbsp;<br>&nbsp;<br>\u201cYou could be really slick, but technology changes all the time,\u201d Andrea noted. \u201cYou\u2019ve got to harness it and ask: What can it be doing for us?\u201d&nbsp;<br>&nbsp;<br>Her team regularly explores new systems and software to streamline processes and improve accuracy \u2013 helping the business meet KPIs while also strengthening the employee experience. This mindset supports innovation, agility, and smarter decision-making.&nbsp;<br>&nbsp;<br>From legislation around neonatal care to benefits and entitlements, Andrea approaches every challenge as an opportunity for growth. She encourages her team to explore new areas, creating development opportunities that keep motivation high and performance strong.&nbsp;<br>&nbsp;<br>\u201cIt\u2019s about giving people opportunities. You\u2019ve got to monitor the direction they\u2019re going in. Are they happy with it? Or might they want to try something else?\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-leading-from-the-front\"><strong>Leading from the front<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Andrea\u2019s leadership is hands-on. \u201cIf I need to get my hands dirty, I will,\u201d she said. This kind of presence from a senior leader boosts confidence, supports well-being, and sets a strong example for the wider HR function.&nbsp;<br>&nbsp;<br>Her advice to other payroll leaders trying to build high-impact, performance teams? \u201cDon\u2019t be scared to go out of your comfort zone. You will become a better person for it.\u201d&nbsp;<br>&nbsp;<br>Whether it\u2019s navigating budgets, improving metrics or enhancing performance management, Andrea proves that building a high-performing team starts with building trust \u2013 and showing up for your people.&nbsp;<br>&nbsp;<br>Listen to the full podcast now to hear more from Andrea on what it takes to lead an effective payroll function and inspire trust, engagement and performance.&nbsp;<br>&nbsp;<br>If you\u2019re a payroll professional looking to explore your next opportunity \u2013 or you\u2019re building out your team and need help attracting top talent \u2013 get in touch with the Frazer Jones team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-eyebrow\" id=\"h-get-in-touch\">Get in touch<\/h2>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"eu1\",\r\n    portalId: \"26669168\",\r\n   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hd_person_specialism-payroll hd_person_location-uk\" id=\"block_e94eff6f10ced57599e9417a08038f5d-person-2395\">\n\n\t<div class=\"card--person__inner\">\n\n\t\t\n\t\t\t<figure class=\"card__image-wrapper\">\n\t\t\t\t<a href=\"https:\/\/www.frazerjones.com\/de\/consultants\/john-obrien\/\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/John-OBrien-300x300.jpg\" class=\"card__image test\" alt=\"\" sizes=\"(max-width: 600px) 100vw, (max-width: 781px) 50vw, (max-width: 1023px) 40vw, (max-width: 1200px) 25vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/John-OBrien-300x300.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/John-OBrien-150x150.jpg 150w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/John-OBrien-768x768.jpg 768w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/John-OBrien.jpg 1000w\" \/><\/a>\t\t\t<\/figure>\n\n\t\t\t\t\t\t<div class=\"card__titles\">\n\t\t\t\t\t\t\t<h2 class=\"card__title\"><a href=\"https:\/\/www.frazerjones.com\/de\/consultants\/john-obrien\/\">John O&#8217;Brien<\/a><\/h2>\n\t\t\t\t\t\t\t\t<h3 class=\"card__subtitle\"><a href=\"https:\/\/www.frazerjones.com\/de\/consultants\/john-obrien\/\">Executive Director | Head of Payroll <\/a><\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__location\">UK<\/div>\n\t\t\t\t\t\t<div class=\"card__email\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--email\" href=\"mailto:johnobrien@frazerjones.com\">johnobrien@frazerjones.com<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__tel\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--tel\" href=\"tel:+442074152171\">+44 20 7415 2171<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__linkedin\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/john-o-brien-mrec-aat-7b8b3737\/\">Connect<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t<\/div>\n\n<\/div>\n\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\n\n\t<div class=\"hd-block hd-block-jobs is-style-reduced alignwide\" id=\"block_ae555737b619ce47f8a52763f2ade062\" style=\"\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Latest Jobs<\/h3>\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--jobs\">\n\n\t\t\t\n<div class=\"card card--job post-192064 job_listing type-job_listing status-publish hentry\" id=\"block_ae555737b619ce47f8a52763f2ade062-job-192064\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/payroll-advisor-192064\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Engineering\/manufacturing\/industrial<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Fixed term contract<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Payroll Advisor<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Payroll Advisor &#8211; \u00a340K &#8211; Permanent -Thornton Cleveleys, Lancashire My client is a leading business within its market. Currently they are seeking a Payroll Advisor to join them on a 12 month FTC to add value to their small payroll team. To be considered successful, the ideal applicant must &#8211; be proficient on UK payroll [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">Up to GBP40000 per annum<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 5 Tagen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-191621 job_listing type-job_listing status-publish hentry\" id=\"block_ae555737b619ce47f8a52763f2ade062-job-191621\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/temporary-payroll-clerk-191621\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Temporary<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Temporary Payroll Clerk<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Title: Payroll Clerk (Data Entry) &#8211; Immedidate hire Pay Rate: $30-$35\/hour Location: Remote Duration: 3-6 Month Contract Hours: 30-40 hours per week Experience Level: Entry-Level to Associate-Level About the Opportunity Our client is seeking a detail-oriented Payroll Clerk to support a busy payroll function during a high-volume seasonal period. This role will focus heavily on [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 1 Woche<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-190625 job_listing type-job_listing status-publish hentry\" id=\"block_ae555737b619ce47f8a52763f2ade062-job-190625\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/payroll-advisor-190625\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Engineering\/manufacturing\/industrial<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Fixed term contract<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Payroll Advisor<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Payroll Advisor &#8211; \u00a340-50K &#8211; Permanent -Thornton Cleveleys, Lancashire My client is a leading business within its market. Currently they are seeking a Payroll Advisor to join them on a 12 month FTC to add value to their small payroll team. To be considered successful, the ideal applicant must &#8211; be proficient on UK payroll [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">GBP40000 &#8211; GBP50000 per annum<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 2 Wochen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-188668 job_listing type-job_listing status-publish hentry\" id=\"block_ae555737b619ce47f8a52763f2ade062-job-188668\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/payroll-benefits-process-lead-188668\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Oil\/energy\/renewables\/utilities<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Interim<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Payroll &amp; Benefits Process Lead<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Payroll &amp; Benefits Process Lead &#8211; \u00a3500-600 per day plus holiday pay &#8211; 6 months &#8211; Canary Wharf My client are a market leader in their field and at the forefront of innovation and capability. Currently they are seeking a Payroll &amp; Benefits Process Owner to join them on a 6 month assignment initially. To [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">GBP500 &#8211; GBP600 per day<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 4 Wochen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-188664 job_listing type-job_listing status-publish hentry\" id=\"block_ae555737b619ce47f8a52763f2ade062-job-188664\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/job\/payroll-benefits-process-lead-188664\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Oil\/energy\/renewables\/utilities<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Interim<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Payroll &amp; Benefits Process Lead<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Payroll &amp; Benefits Process Lead &#8211; \u00a3500-600 per day plus holiday pay &#8211; 6 months &#8211; Canary Wharf My client are a market leader in their field and at the forefront of innovation and capability. Currently they are seeking a Payroll &amp; Benefits Process Owner to join them on a 6 month assignment initially. To [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">GBP500 &#8211; GBP600 per day<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Ver\u00f6ffentlicht vor 4 Wochen<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n\t\t<\/div>\n\t\n\t<\/div>\n\n\t\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n\n\n\n\t<div class=\"hd-block hd-block-posts is-template-grid alignwide\" id=\"block_87a879aa146760b6be3dbe01a2d72f5a\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Featured Content<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-arrow eyebrow-group__button\">\n\t\t\t\t\t\t<a class=\"hd-block-posts__button button wp-block-button__link eyebrow-group__link\" href=\"https:\/\/sites.thesrgroup.com\/resources\">See all news<\/a>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--posts\">\n\n\t\t\t\n<div class=\"card card--post post-192262 post type-post status-publish format-standard has-post-thumbnail hentry category-hr category-market-insight category-the-netherlands tag-hr tag-interview tag-recruitment hd_author-ayling-oei\" id=\"block_87a879aa146760b6be3dbe01a2d72f5a-job-192262\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/regional-focus\/the-netherlands\/talent-in-financial-services-an-interview-with-laureen-chivere\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-300x225.png\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-300x225.png 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-1024x768.png 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/Laureen-Rwatirera-Chivere-Executive-Portrait-Photo-use-768x576.png 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">Talent in financial services: an interview with Laureen Chivere<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Oktober 16, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share 1. You have built and transformed learning functions at both Naspers and ASML. When starting from a fragmented or immature environment, what do you believe leaders need to get right first? &#8222;The most important thing is understanding the value chain of the business. How do its functions actually contribute? Where are people and [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-192485 post type-post status-publish format-standard has-post-thumbnail hentry category-talent-nl category-hr category-market-insight category-uk tag-hr tag-recruitment hd_author-stephen-menko\" id=\"block_87a879aa146760b6be3dbe01a2d72f5a-job-192485\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/market-insight\/why-local-market-insight-matters-when-hiring-hr-in-the-southwest-and-m4-corridor\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-300x225.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-1024x768.jpg 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/04\/Bristol-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">Why local market insight matters when hiring HR in the Southwest and M4 Corridor<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Oktober 15, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights Hiring human resources talent in the Southwest and M4 Corridor requires more than a national job advert and a generic salary benchmark. The region has its own talent pools, sector strengths and expectations around pay, flexibility and progression. For organisations hiring HR professionals in Bristol, Bath, Swindon, Reading and across the [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-191904 post type-post status-publish format-standard has-post-thumbnail hentry category-career-advice category-career-progression category-hr tag-hr tag-recruitment hd_author-abbieriley hd_author-amber-lucas\" id=\"block_87a879aa146760b6be3dbe01a2d72f5a-job-191904\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/de\/career-advice\/how-to-become-an-hr-business-partner-lessons-from-hr-leaders-who-have-been-there\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-300x225.webp\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-300x225.webp 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-2048x1536.webp 2048w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-1024x768.webp 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-768x576.webp 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">How to become an HR business partner: lessons from HR leaders who have been there\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">Oktober 12, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights For many HR professionals, becoming an HR business partner (HRBP) feels like the natural next step in their career. Yet despite being one of the most common aspirations within the people profession, it is often one of the hardest transitions to make.&nbsp; Job descriptions frequently ask for business partnering experience before [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\t\t\n\t\t<\/div>\n\n\t\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In a profession known for constant change and pressure, retaining payroll professionals for the long haul can feel like a rare achievement. But at Kinleigh Folkard &amp; Hayward (KFH), Head of Pay &amp; Benefits Andrea Wraight has done just that \u2013 building and sustaining a high-performing team in one of the most demanding areas of [&hellip;]<\/p>\n","protected":false},"author":140,"featured_media":136837,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/post-original.php","format":"standard","meta":{"_acf_changed":false,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"footnotes":""},"categories":[25,24,529],"tags":[478,395,549],"hd_author":[],"class_list":["post-136807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-advice","category-market-insight","category-payroll","tag-hr-statistics","tag-podcast","tag-recruitment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Future stars of payroll podcast | EP03: Andrea Wraight<\/title>\n<meta name=\"description\" content=\"In a recent episode of the Frazer Jones payroll podcast, Andrea joined to share how she\u2019s led her team with empathy, adaptability, and a clear focus on continuous improvement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frazerjones.com\/market-insight\/payroll\/how-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight-head-of-pay-benefits\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to build and retain a high-performing payroll team: leadership insights from Andrea Wraight, Head of Pay &amp; Benefits\" \/>\n<meta property=\"og:description\" content=\"In a recent episode of the Frazer Jones payroll podcast, Andrea joined to share how she\u2019s led her team with empathy, adaptability, and a clear focus on continuous improvement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.frazerjones.com\/market-insight\/payroll\/how-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight-head-of-pay-benefits\/\" \/>\n<meta property=\"og:site_name\" content=\"Frazer Jones\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FrazerJonesRecruitment\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-10T14:53:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T09:26:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2025\/04\/Detail_Woman-with-headphones-in-front-of-laptop_iStock-1473671484-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"John O&#039;Brien\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@FrazerJonesHR\" \/>\n<meta name=\"twitter:site\" content=\"@FrazerJonesHR\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"John O&#039;Brien\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.frazerjones.com\\\/market-insight\\\/payroll\\\/how-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight-head-of-pay-benefits\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.frazerjones.com\\\/market-insight\\\/payroll\\\/how-to-build-and-retain-a-high-performing-payroll-team-leadership-insights-from-andrea-wraight-head-of-pay-benefits\\\/\"},\"author\":{\"name\":\"John O'Brien\",\"@id\":\"https:\\\/\\\/www.frazerjones.com\\\/#\\\/schema\\\/person\\\/e64fb6beb4162f467681fe507dfa9da7\"},\"headline\":\"How to build and retain a high-performing payroll team: leadership insights from Andrea Wraight, Head of Pay &amp; 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