{"id":140012,"date":"2025-05-22T10:00:00","date_gmt":"2025-05-22T10:00:00","guid":{"rendered":"https:\/\/www.frazerjones.com\/?p=140012"},"modified":"2025-05-21T11:33:52","modified_gmt":"2025-05-21T11:33:52","slug":"redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025","status":"publish","type":"post","link":"https:\/\/www.frazerjones.com\/nl\/hiring-advice\/leadership\/redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025\/","title":{"rendered":"Redefining retention: how culture, coaching and capability are shaping HR in 2025"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide post-content-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">As we move further into 2025, the conversation around talent retention, employee experience and workplace culture is evolving rapidly. In a recent discussion between Abigail Benham, Manager and Georgie Procter, Senior Consultant, the two explored the shifting expectations across HR roles \u2013 from junior professionals to senior leaders \u2013 and what businesses must do to stay ahead in a changing business environment.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Redefining retention: how culture, coaching and capability are shaping HR in 2025 | Frazer Jones\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/qkEeDg6Ji8E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-culture-and-retention-in-leaner-teams\">Culture and retention in leaner teams<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The start of 2025 has brought a noticeable shift in hiring trends, particularly across the buy-side boutique market. \u201cTeams are incredibly lean,\u201d Abigail noted. \u201cThey\u2019re working super hard&#8230; but what that does mean is businesses are being slightly more cautious around burnout.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This renewed focus on employee well-being and employee engagement is driving organisations to rethink their approach to development. Talent management, succession planning and learning initiatives are no longer optional \u2013 they\u2019re essential. \u201cThere has been an emphasis on hiring in talent and development and a lot of coaching around senior leadership,\u201d Abigail added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These efforts are not just about retention \u2013 they\u2019re about building a positive culture that supports long-term organisational success and protects the bottom line.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-junior-hr-professionals-want\">What junior HR professionals want<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Georgie, who focuses on the junior end of the HR market, highlighted that early-career professionals are eager to get involved across the full HR function. \u201cThey don\u2019t want to be pigeonholed,\u201d she said. \u201cThey want to roll up their sleeves and get stuck in.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While hybrid work and flexible work remain considerations, many junior candidates are open to being in the office \u2013 especially in financial services \u2013 because they value learning directly from experienced HR professionals. \u201cYou\u2019ve got to be sat next to them. You\u2019ve got to listen to them,\u201d Abigail emphasised.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This speaks to a broader shift in the future of work, where adaptability, continuous learning and exposure to new ways of working are becoming core competencies for top talent. It also reinforces the critical role of onboarding and early development in shaping long-term employee satisfaction and performance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-leadership-that-listens\">Leadership that listens<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The role of leadership is also evolving. Empathetic leadership, trust and autonomy are now central to effective people management. \u201cPeople really do need something different from their senior leaders,\u201d Georgie explained. \u201cIt\u2019s really important that we\u2019re still focusing on that trust and autonomy element.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Timely, honest feedback and tailored coaching are key to building a strong work environment. Leaders who empower their team members and provide clear development paths are seeing the benefits in both performance and retention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This shift also reflects HR\u2019s role in shaping company culture and supporting mental health, wellness and work-life balance \u2013 all of which are increasingly important to today\u2019s workforce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-rise-of-operational-capability\">The rise of operational capability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another trend gaining momentum is the demand for operational HR specialists. As teams become leaner, roles are merging \u2013 and candidates are expected to understand both the front and back end of systems like Workday and SuccessFactors. \u201cThere\u2019s much more of a deeper dive now when we\u2019re hiring,\u201d Abigail said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This shift is also reflected in the growing interest in data, systems and metrics. HR professionals are increasingly expected to bring data-driven insights and automation awareness alongside traditional people skills. This blend of technical and interpersonal competencies is becoming critical to HR strategy, performance management and decision-making.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategic-employee-relations\">Strategic employee relations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Employee relations is also undergoing a transformation. \u201cWe\u2019ve not seen a huge shift in employee relations over the past 18 months,\u201d Abigail noted, \u201cbut now we\u2019re seeing more strategic roles emerge.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rather than focusing solely on casework, today\u2019s employee relations leaders are helping define business strategy, coach line managers and streamline HR processes. These roles are working in harmony with people advisory and regulatory teams, reflecting a more integrated approach to human resources.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This evolution highlights the pivotal role of HR leaders in change management, open communication and continuous improvement. It also requires strong partnerships with business leaders and business partners to ensure alignment and buy-in across the organisation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-looking-ahead\">Looking ahead<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Georgie and Abigail concluded, the outlook for 2025 is positive. \u201cWe\u2019ve gone into 2025 incredibly positive,\u201d Georgie said. \u201cIt\u2019s not just about recruitment \u2013 it\u2019s about advising businesses.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With a strong network, a personalised approach and a deep understanding of the financial services market, Frazer Jones is well-positioned to support clients through this next phase of change. Whether it\u2019s redefining leadership, investing in employee development or building operational capability, the message is clear: retention starts with culture \u2013 and culture starts with people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a post-pandemic world shaped by technological advancements and disruptions, HR teams are playing a more strategic role than ever. From employer branding to human capital planning, and from remote work policies to training programs, HR\u2019s role in driving organisational culture and enabling high-performance teams is central to long-term success.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n\n\n\t<div class=\"hd-block hd-block-jobs is-style-reduced alignwide\" id=\"block_ad5cd564b68dc56ef04350515489f9f3\" style=\"\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Jobs<\/h3>\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--jobs\">\n\n\t\t\t\n<div class=\"card card--job post-197176 job_listing type-job_listing status-publish hentry job_position_featured\" id=\"block_ad5cd564b68dc56ef04350515489f9f3-job-197176\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/job\/vice-president-human-resources-apme-197176\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Engineering\/manufacturing\/industrial<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Vice President, Human Resources, APME<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Frazer Jones is delighted to be retained and exclusively partnering with a global market leader to appoint a strategic and transformative Vice President, Human Resources for Asia Pacific &amp; Middle East (APME). Based in Singapore, this is a critical leadership role reporting directly to the Chief Human Resources Officer, responsible for shaping and driving the [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">4 uur geleden geplaatst<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-197172 job_listing type-job_listing status-publish hentry\" id=\"block_ad5cd564b68dc56ef04350515489f9f3-job-197172\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/job\/assistant-director-rewards-197172\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Engineering\/manufacturing\/industrial<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Assistant Director, Rewards<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">We are exclusively partnering with a leading Singapore-headquartered organization to appoint a strategic and experienced Assistant Director of Rewards. This is a highly confidential mandate within a well-established organisation with diverse business interests and a strong market presence in Singapore and growth story across the region. As the AD for Rewards, you will report directly [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">Up to SGD200000 per annum<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">4 uur geleden geplaatst<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n\t\t<\/div>\n\t\n\t<\/div>\n\n\t\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n\n\n\n\t<div class=\"hd-block hd-block-posts is-template-grid alignwide\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Featured Content<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-arrow eyebrow-group__button\">\n\t\t\t\t\t\t<a class=\"hd-block-posts__button button wp-block-button__link eyebrow-group__link\" href=\"#\">See all news<\/a>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--posts\">\n\n\t\t\t\n<div class=\"card card--post post-195581 post type-post status-publish format-standard has-post-thumbnail hentry category-europe category-market-insight category-reward tag-pay-transparency tag-hr hd_author-liza-knapp-fadani\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e-job-195581\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/market-insight\/what-does-modern-reward-leadership-look-like-in-european-businesses-today\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/10\/iStock-955946134-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/10\/iStock-955946134-300x225.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/10\/iStock-955946134-1024x768.jpg 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2022\/10\/iStock-955946134-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">What does modern reward leadership look like in European businesses today?\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">november 12, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights For many years, reward functions were primarily associated with salary benchmarking, employee benefits administration and annual compensation reviews. While these responsibilities remain important, the role of reward leadership has expanded significantly. Today, organisations across Europe are increasingly turning to reward leaders to help address some of their most pressing workforce challenges, [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-195996 post type-post status-publish format-standard has-post-thumbnail hentry category-asia category-hr category-market-insight tag-hr tag-recruitment hd_author-charlotte-matthew\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e-job-195996\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/market-insight\/apac-reward-five-shifts-redefining-the-agenda\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/shutterstock_119552710-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/shutterstock_119552710-300x225.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/shutterstock_119552710-2048x1536.jpg 2048w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/shutterstock_119552710-1024x768.jpg 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/shutterstock_119552710-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">APAC Reward: five shifts redefining the agenda\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">november 6, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights For CHROs and Group Heads of Reward, APAC is becoming one of the most interesting and complex reward markets globally.&nbsp; Competition for specialist talent, the continued growth of Singapore as a leading regional hub, changing expectations around equity and the impact of AI are forcing organisations to look beyond traditional compensation [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-194677 post type-post status-publish format-standard has-post-thumbnail hentry category-company-updates category-hr category-market-insight tag-hr hd_author-nick-croucher\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e-job-194677\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/company-updates\/30-years-of-frazer-jones-celebrating-our-people-partnerships-and-the-hr-community\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/Anniversary-thumbnail-2-300x225.png\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/Anniversary-thumbnail-2-300x225.png 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/11\/Anniversary-thumbnail-2-768x576.png 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">30 years of Frazer Jones: celebrating our people, partnerships and the HR community\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">november 2, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share For 30 years, Frazer Jones has been connecting talented HR professionals with organisations around the world.&nbsp; But our story has always been about more than recruitment. It is about the relationships we have built, the careers we have followed, the organisations we have supported and the HR community we are proud to be [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\t\t\n\t\t<\/div>\n\n\t\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As we move further into 2025, the conversation around talent retention, employee experience and workplace culture is evolving rapidly. In a recent discussion between Abigail Benham, Manager and Georgie Procter, Senior Consultant, the two explored the shifting expectations across HR roles \u2013 from junior professionals to senior leaders \u2013 and what businesses must do to [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":140014,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/post-original.php","format":"standard","meta":{"_acf_changed":false,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"footnotes":""},"categories":[57,47],"tags":[625,624,72],"hd_author":[],"class_list":["post-140012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-market-update","tag-culture","tag-retention","tag-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Redefining retention: how culture, coaching and capability are shaping HR in 2025 | Frazer Jones<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frazerjones.com\/hiring-advice\/leadership\/redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Redefining retention: how culture, coaching and capability are shaping HR in 2025\" \/>\n<meta property=\"og:description\" content=\"As we move further into 2025, the conversation around talent retention, employee experience and workplace culture is evolving rapidly. In a recent discussion between Abigail Benham, Manager and Georgie Procter, Senior Consultant, the two explored the shifting expectations across HR roles \u2013 from junior professionals to senior leaders \u2013 and what businesses must do to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.frazerjones.com\/hiring-advice\/leadership\/redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Frazer Jones\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FrazerJonesRecruitment\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-22T10:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2025\/05\/FJ_UK_2025_Abigail_Georgie.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1208\" \/>\n\t<meta property=\"og:image:height\" content=\"673\" \/>\n\t<meta property=\"og:image:type\" 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