{"id":140012,"date":"2025-05-22T10:00:00","date_gmt":"2025-05-22T10:00:00","guid":{"rendered":"https:\/\/www.frazerjones.com\/?p=140012"},"modified":"2025-05-21T11:33:52","modified_gmt":"2025-05-21T11:33:52","slug":"redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025","status":"publish","type":"post","link":"https:\/\/www.frazerjones.com\/nl\/hiring-advice\/leadership\/redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025\/","title":{"rendered":"Redefining retention: how culture, coaching and capability are shaping HR in 2025"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide post-content-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">As we move further into 2025, the conversation around talent retention, employee experience and workplace culture is evolving rapidly. In a recent discussion between Abigail Benham, Manager and Georgie Procter, Senior Consultant, the two explored the shifting expectations across HR roles \u2013 from junior professionals to senior leaders \u2013 and what businesses must do to stay ahead in a changing business environment.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Redefining retention: how culture, coaching and capability are shaping HR in 2025 | Frazer Jones\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/qkEeDg6Ji8E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-culture-and-retention-in-leaner-teams\">Culture and retention in leaner teams<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The start of 2025 has brought a noticeable shift in hiring trends, particularly across the buy-side boutique market. \u201cTeams are incredibly lean,\u201d Abigail noted. \u201cThey\u2019re working super hard&#8230; but what that does mean is businesses are being slightly more cautious around burnout.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This renewed focus on employee well-being and employee engagement is driving organisations to rethink their approach to development. Talent management, succession planning and learning initiatives are no longer optional \u2013 they\u2019re essential. \u201cThere has been an emphasis on hiring in talent and development and a lot of coaching around senior leadership,\u201d Abigail added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These efforts are not just about retention \u2013 they\u2019re about building a positive culture that supports long-term organisational success and protects the bottom line.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-junior-hr-professionals-want\">What junior HR professionals want<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Georgie, who focuses on the junior end of the HR market, highlighted that early-career professionals are eager to get involved across the full HR function. \u201cThey don\u2019t want to be pigeonholed,\u201d she said. \u201cThey want to roll up their sleeves and get stuck in.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While hybrid work and flexible work remain considerations, many junior candidates are open to being in the office \u2013 especially in financial services \u2013 because they value learning directly from experienced HR professionals. \u201cYou\u2019ve got to be sat next to them. You\u2019ve got to listen to them,\u201d Abigail emphasised.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This speaks to a broader shift in the future of work, where adaptability, continuous learning and exposure to new ways of working are becoming core competencies for top talent. It also reinforces the critical role of onboarding and early development in shaping long-term employee satisfaction and performance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-leadership-that-listens\">Leadership that listens<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The role of leadership is also evolving. Empathetic leadership, trust and autonomy are now central to effective people management. \u201cPeople really do need something different from their senior leaders,\u201d Georgie explained. \u201cIt\u2019s really important that we\u2019re still focusing on that trust and autonomy element.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Timely, honest feedback and tailored coaching are key to building a strong work environment. Leaders who empower their team members and provide clear development paths are seeing the benefits in both performance and retention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This shift also reflects HR\u2019s role in shaping company culture and supporting mental health, wellness and work-life balance \u2013 all of which are increasingly important to today\u2019s workforce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-rise-of-operational-capability\">The rise of operational capability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another trend gaining momentum is the demand for operational HR specialists. As teams become leaner, roles are merging \u2013 and candidates are expected to understand both the front and back end of systems like Workday and SuccessFactors. \u201cThere\u2019s much more of a deeper dive now when we\u2019re hiring,\u201d Abigail said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This shift is also reflected in the growing interest in data, systems and metrics. HR professionals are increasingly expected to bring data-driven insights and automation awareness alongside traditional people skills. This blend of technical and interpersonal competencies is becoming critical to HR strategy, performance management and decision-making.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategic-employee-relations\">Strategic employee relations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Employee relations is also undergoing a transformation. \u201cWe\u2019ve not seen a huge shift in employee relations over the past 18 months,\u201d Abigail noted, \u201cbut now we\u2019re seeing more strategic roles emerge.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rather than focusing solely on casework, today\u2019s employee relations leaders are helping define business strategy, coach line managers and streamline HR processes. These roles are working in harmony with people advisory and regulatory teams, reflecting a more integrated approach to human resources.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This evolution highlights the pivotal role of HR leaders in change management, open communication and continuous improvement. It also requires strong partnerships with business leaders and business partners to ensure alignment and buy-in across the organisation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-looking-ahead\">Looking ahead<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Georgie and Abigail concluded, the outlook for 2025 is positive. \u201cWe\u2019ve gone into 2025 incredibly positive,\u201d Georgie said. \u201cIt\u2019s not just about recruitment \u2013 it\u2019s about advising businesses.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With a strong network, a personalised approach and a deep understanding of the financial services market, Frazer Jones is well-positioned to support clients through this next phase of change. Whether it\u2019s redefining leadership, investing in employee development or building operational capability, the message is clear: retention starts with culture \u2013 and culture starts with people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a post-pandemic world shaped by technological advancements and disruptions, HR teams are playing a more strategic role than ever. From employer branding to human capital planning, and from remote work policies to training programs, HR\u2019s role in driving organisational culture and enabling high-performance teams is central to long-term success.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n\t<div class=\"hd-block hd-block-author\" id=\"block_777194bde5f40714228c670b506db0a3\">\n\n\t\t<div class=\"eyebrow-group\">\n\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Author<\/h3>\n\t\t<\/div>\n\n\t\t<div class=\"cards cards--people\">\n\n\t\t\t\n<div class=\"card card--person post-1870 hd_person type-hd_person status-publish has-post-thumbnail hentry hd_person_experience_focus-executive-search hd_person_experience_focus-experienced-hires hd_person_sector-banking-and-financial-services hd_person_sector-professional-services hd_person_seniority-senior-director hd_person_specialism-hr hd_person_location-uk\" id=\"block_777194bde5f40714228c670b506db0a3-person-1870\">\n\n\t<div class=\"card--person__inner\">\n\n\t\t\n\t\t\t<figure class=\"card__image-wrapper\">\n\t\t\t\t<a href=\"https:\/\/www.frazerjones.com\/nl\/consultants\/abigail-benham\/\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-300x300.png\" class=\"card__image test\" alt=\"\" sizes=\"(max-width: 600px) 100vw, (max-width: 781px) 50vw, (max-width: 1023px) 40vw, (max-width: 1200px) 25vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-300x300.png 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-1024x1024.png 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-150x150.png 150w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-768x768.png 768w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-1536x1536.png 1536w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2019\/01\/Abigail_Benham-2048x2048.png 2048w\" \/><\/a>\t\t\t<\/figure>\n\n\t\t\t\t\t\t<div class=\"card__titles\">\n\t\t\t\t\t\t\t<h2 class=\"card__title\"><a href=\"https:\/\/www.frazerjones.com\/nl\/consultants\/abigail-benham\/\">Abigail Benham<\/a><\/h2>\n\t\t\t\t\t\t\t\t<h3 class=\"card__subtitle\"><a href=\"https:\/\/www.frazerjones.com\/nl\/consultants\/abigail-benham\/\">Senior Director<\/a><\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__location\">UK<\/div>\n\t\t\t\t\t\t<div class=\"card__email\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--email\" href=\"mailto:abigailbenham@frazerjones.com\">abigailbenham@frazerjones.com<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__tel\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--tel\" href=\"tel:+442074152834\">+44 20 7415 2834<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__linkedin\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/abigailbenham0000\/\">Connect<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t<\/div>\n\n<\/div>\n\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\n\n\t<div class=\"hd-block hd-block-jobs is-style-reduced alignwide\" id=\"block_ad5cd564b68dc56ef04350515489f9f3\" style=\"\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Jobs<\/h3>\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--jobs\">\n\n\t\t\t\n<div class=\"card card--job post-192333 job_listing type-job_listing status-publish hentry\" id=\"block_ad5cd564b68dc56ef04350515489f9f3-job-192333\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/job\/hr-regional-manager-192333\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Fintech<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">HR Regional Manager<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Role: Regional HR Manager Location: New York, NY In Office Schedule: Hybrid (3 days per week in office) Compensation: $200,000-$250,000 base salary plus bonus Our client is a global technology firm supporting some of the world&#8217;s leading financial institutions. With operations spanning North America, Europe, Asia, and Latin America, the firm is known for its [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">USD200000 &#8211; USD250000 per annum<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">56 minuten geleden geplaatst<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n<div class=\"card card--job post-192302 job_listing type-job_listing status-publish hentry\" id=\"block_ad5cd564b68dc56ef04350515489f9f3-job-192302\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/job\/hr-director-192302\/\">\n\n\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_industry\">Telecommunications<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag card__tag--srgroup_job_contract\">Permanent<\/li>\n\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">HR Director<\/h4>\n\t\t\t\t\t\t<div class=\"card__content\">Delighted to be retained by this Bristol based business who are looking for an HR Director. This is a very exciting opportunity for an experienced HR Director to join a growing International organisation at a pivotal stage of its journey and to lead the people strategy. Reporting to the CEO, you&#8217;ll manage an HR team [&hellip;]<\/div>\n\t\t\t\n\t\t<ul class=\"meta__list meta-list--icons\">\n\n\t\t\t\t\t\t\t<li class=\"card__salary meta__item\"><span class=\"meta__item-label\">Salary<\/span> <span class=\"meta__item-value\">GBP110000 &#8211; GBP120000 per annum + bonus + benefits<\/span><\/li>\n\t\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">2 uur geleden geplaatst<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\n\t\t<p class=\"card__read-more\">Read more<\/p>\n\n\t<\/a>\n\n<\/div>\n\t\t<\/div>\n\t\n\t<\/div>\n\n\t\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n\n\n\n\t<div class=\"hd-block hd-block-posts is-template-grid alignwide\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Featured Content<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-arrow eyebrow-group__button\">\n\t\t\t\t\t\t<a class=\"hd-block-posts__button button wp-block-button__link eyebrow-group__link\" href=\"#\">See all news<\/a>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--posts\">\n\n\t\t\t\n<div class=\"card card--post post-191904 post type-post status-publish format-standard has-post-thumbnail hentry category-career-advice category-career-progression category-hr tag-hr tag-recruitment hd_author-abbieriley hd_author-amber-lucas\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e-job-191904\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/career-advice\/how-to-become-an-hr-business-partner-lessons-from-hr-leaders-who-have-been-there\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-300x225.webp\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-300x225.webp 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-2048x1536.webp 2048w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-1024x768.webp 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/08\/Leadership-Meeting-in-Contemporary-Workplace-02-768x576.webp 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">How to become an HR business partner: lessons from HR leaders who have been there\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">oktober 12, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights For many HR professionals, becoming an HR business partner (HRBP) feels like the natural next step in their career. Yet despite being one of the most common aspirations within the people profession, it is often one of the hardest transitions to make.&nbsp; Job descriptions frequently ask for business partnering experience before [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-191179 post type-post status-publish format-standard has-post-thumbnail hentry category-hr category-market-insight tag-ai tag-hr tag-recruitment hd_author-nick-croucher\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e-job-191179\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/market-insight\/keeping-hiring-human-in-the-age-of-ai\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/1790260924378-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/1790260924378-300x225.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2026\/10\/1790260924378-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">Keeping hiring human in the age of AI\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">oktober 7, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights Artificial intelligence is rapidly changing the way organisations attract, hire and develop talent. From generative AI and AI agents to sophisticated AI tools that support everything from resume screening to onboarding, the pace of change continues to accelerate. Yet as technology becomes more embedded in everyday working life, a critical question [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-189334 post type-post status-publish format-standard has-post-thumbnail hentry category-hr category-hris category-market-insight category-technology tag-hr tag-hris tag-systems hd_author-james-baker\" id=\"block_4b2d9dc386c444bf3ccf5220463bef7e-job-189334\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.frazerjones.com\/nl\/market-insight\/the-convergence-of-hr-technology-and-hr-operations-why-professional-services-firms-are-rethinking-their-people-infrastructure\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/03\/iStock-826690472.reduced-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/03\/iStock-826690472.reduced-300x225.jpg 300w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/03\/iStock-826690472.reduced-1024x768.jpg 1024w, https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2024\/03\/iStock-826690472.reduced-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h3 class=\"card__title\">The convergence of HR technology and HR operations: why professional services firms are rethinking their people infrastructure\u00a0<\/h3>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">september 23, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights Across professional services firms, conversations about HR are changing.\u00a0 While HR systems have long been viewed as the technology that sits behind people processes, organisations are increasingly recognising that technology alone is not enough. Instead, firms are focusing on how their systems, processes and people work together to deliver a more [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\t\t\n\t\t<\/div>\n\n\t\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As we move further into 2025, the conversation around talent retention, employee experience and workplace culture is evolving rapidly. In a recent discussion between Abigail Benham, Manager and Georgie Procter, Senior Consultant, the two explored the shifting expectations across HR roles \u2013 from junior professionals to senior leaders \u2013 and what businesses must do to [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":140014,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/post-original.php","format":"standard","meta":{"_acf_changed":false,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"footnotes":""},"categories":[57,47],"tags":[625,624,72],"hd_author":[],"class_list":["post-140012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-market-update","tag-culture","tag-retention","tag-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Redefining retention: how culture, coaching and capability are shaping HR in 2025 | Frazer Jones<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frazerjones.com\/hiring-advice\/leadership\/redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Redefining retention: how culture, coaching and capability are shaping HR in 2025\" \/>\n<meta property=\"og:description\" content=\"As we move further into 2025, the conversation around talent retention, employee experience and workplace culture is evolving rapidly. In a recent discussion between Abigail Benham, Manager and Georgie Procter, Senior Consultant, the two explored the shifting expectations across HR roles \u2013 from junior professionals to senior leaders \u2013 and what businesses must do to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.frazerjones.com\/hiring-advice\/leadership\/redefining-retention-how-culture-coaching-and-capability-are-shaping-hr-in-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Frazer Jones\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FrazerJonesRecruitment\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-22T10:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.frazerjones.com\/wp-content\/uploads\/sites\/2\/2025\/05\/FJ_UK_2025_Abigail_Georgie.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1208\" \/>\n\t<meta property=\"og:image:height\" content=\"673\" \/>\n\t<meta property=\"og:image:type\" 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