Help Desk
Title: Help Desk Engineer
Location: New York, NY
Employment Type: Full-Time, Permanent
Compensation: Negotiable
A growing Managed Service Provider (MSP) is seeking a skilled and customer-focused Help Desk Engineer to join its technical support team. This is a great opportunity for someone who enjoys troubleshooting, thrives in a fast-paced environment, and is passionate about delivering excellent service to small and mid-sized business clients.
What You’ll Do:
- Provide technical support and troubleshooting for Windows and Mac OS systems and hardware.
- Monitor network and server performance to ensure uptime and reliability.
- Administer backup software and support data recovery efforts.
- Manage and maintain Microsoft Active Directory, DNS, file servers, printer servers, RDS, and SQL environments.
- Support email systems including Exchange and Office 365.
- Troubleshoot and administer email, calendar, spam filters, and DNS settings.
- Assist with virtual server environments (Hyper-V, VMware).
- Conduct facility tours for potential members, highlighting key features, amenities, and program offerings.
What You Bring:
- Strong communication skills-able to ask the right questions, listen actively, and explain technical concepts clearly.
- A natural problem-solver with empathy and a customer-first mindset.
- Solid understanding of networking protocols: IP, TCP, FTP, IMAP, POP3, SMTP, SNMP, SSL, HTTP, DNS, DHCP.
- Experience with email systems, website administration, and DNS management.
Bonus Skills (Nice to Have):
- Familiarity with virtual desktop technologies (VMware, Citrix).
- Experience with firewall and switch administration.
- Basic programming knowledge.
- VOIP and telephony support.
- Exposure to tools like Atera and Datto Siris/NAS.
Education & Certifications:
- Bachelor’s degree in a technical field or equivalent hands-on experience.
- Microsoft and/or Apple certifications are a plus.
Benefits:
- Certification training support
- Medical coverage
- Paid vacation
- 401(k) plan
The SR Group (US), Inc. is acting as an Employment Agency in relation to this vacancy.
Please note that your personal information will be treated in accordance with our Privacy Policy.
