HR Operations Associate
A leading international organisation is seeking an HR Operations Associate to join its EMEA People Operations team. This is an exciting opportunity to be part of a transformation agenda focused on process optimisation and the adoption of AI-enabled solutions across HR services.
This will be a 12 month FTC.
The Role
As a key member of the People Operations function, you will act as the first point of contact for HR-related queries across the EMEA region. You will play a critical role in delivering a high-quality employee experience, ensuring queries are handled efficiently, professionally, and with the utmost confidentiality.
This is a varied and fast-paced position offering strong exposure across HR operations, contractor lifecycle management, and compliance activities, with regular interaction with stakeholders across multiple regions.
Key Responsibilities
HR Service Delivery
- Act as the first-line support for employee HR queries via ticketing systems and email
- Provide accurate guidance on HR policies, processes, and systems
- Manage queries through to resolution in line with SLAs, escalating where necessary
Ticket & Case Management
- Maintain and manage the HR service desk platform
- Triage, prioritise, and assign queries to relevant specialists
- Track case progress and ensure timely resolution
- Produce reporting and insights on ticket volumes and trends
Contractor Lifecycle Support
- Coordinate onboarding, contract generation, renewals, and offboarding for contingent workers
- Work closely with internal teams including staffing, finance, and legal
Background Screening & Compliance
- Manage pre-employment screening activities with external vendors
- Monitor progress and ensure timely completion of checks
- Maintain compliant and accurate records in line with regulatory requirements
Data & Process Excellence
- Maintain high standards of data accuracy and confidentiality within HR systems
- Support audit and compliance activities
- Identify opportunities for process improvement and enhanced service delivery
About You
You are an organised and detail-oriented HR professional with a passion for delivering excellent service. You thrive in a fast-paced environment and are confident managing multiple priorities while engaging with stakeholders across different regions.
Key Skills & Experience:
- Previous experience in HR support, shared services, or an administrative role
- Familiarity with HR systems and ticketing platforms (e.g. ServiceNow, Oracle, or similar)
- Strong organisational and multitasking capabilities
- Excellent communication skills, both written and verbal
- High level of discretion when handling confidential information
Why Apply?
This is a fantastic opportunity to broaden your HR expertise within a collaborative, international environment. You’ll gain exposure to a wide range of HR activities while contributing to ongoing improvements in service delivery and employee experience.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
