View from the top: Q&A with Sharon Chan at Razer

December 11, 2018

Sharon Chan is the Director of Human Resources at Razer – the world leader in high-performing gaming hardware, software and systems. In this interview, the HR leader shares the key skills and personality traits she looks for her in her team. Her view on whether the increased use of technology undermines the human touch within HR and gives advice to budding HR talent.

What are the key skills and personality traits you look for in members of your HR team and are these requirements changing?

Can do attitude, proactiveness, tenacity, and being astute in assessing – and then stepping up and in to deliver. I believe in teaching the team to fish and not fish for them, hence if the team member is looking to be micro managed or to be readily give all the answers, then he/ she is not the right profile for us. The company is constantly innovating and building phenomenal products, so it is imperative that we have a HR team that is nimble and ready to take on any challenges swiftly and then deliver the right solutions. Another important requirement for me is learning to positively collaborate and have fun together as a team!

Do you believe that increased use of technology undermines the human touch within HR?

Technology is and will be a strong partner to HR in supporting us to deliver a more agile solution to our customers. We need to harness technology to better develop/ enhance our processes and thereby create operational excellence in the way we deliver. With the reduction in time in working through operations, it frees up time for us to focus on higher value work that is more strategic and consultative to the Company/ Business Leaders. 

Can you outline any initiatives you have been running within your business to improve HR’s credibility and what results have you seen from these?

Being authentic, clear and delivering what has been agreed on within the timelines – this is critical for us to improve our credibility. Drawing from feedback received from the business and engagement drivers, I developed a HR strategy to drive solutions to address issues. This has resulted in a major HR program launch for us and we are raring to see the positive results from this program. On a concurrent level, we are also getting back to basics to continue to enhance our existing programs and policies to ensure we remain competitive.

Finally, what advice would you give to budding HR talent?

Never shy away from rolling up your sleeves and working in the trenches. You will develop strong HR foundational knowledge in the process which allows you to troubleshoot and provide the right solutions easily. Be open and learn as much as possible not just from the HR leaders as from the Business leaders you partner with. You not only broaden your HR knowledge but also develop strong business acumen which will be invaluable to your Business leaders. 


  • Professional Services

Reward & Performance Consulting Director

We are delighted to be retained by a leading international Reward Consulting organization with a strong market presence spanning across more than 100+ countries. Driven by the principles of high performance, collaboration, and innovation, the organisation consists of a comprehensive and market leading suite of Reward & Performance and broader Human Capital Consulting services. Their […]
  • Posted Posted 20 hours ago
  • Banking

Global Organisation Design Manager – Banking

We are delighted to be partnering with a global FTSE 100 organisation with a sizeable employee base in Singapore. A truly exciting, highly rewarding career opportunity for an experienced Organisation Design & TOM consultant to join the team at a group level within a team with a global remit to drive the organisation’s organisational design […]
  • Salary SGD150000 – SGD200000 per annum
  • Posted Posted 20 hours ago
  • Logistics/Supply Chain

HR Business Partner (Maternity Cover)

We are delighted to working exclusively with a renowned shipping leader. With an exceptionally strong results and business expansion across the region, we are recruiting for a high calibre HR Business Partner (Maternity Cover) to support their growth across the region. Job Description Reporting directly to the Chief HR Officer, you will be tasked with […]
  • Salary SGD84000 – SGD85000 per annum
  • Posted Posted 21 hours ago
  • Retail/e-Commerce

Talent Acquisition Executive – Retail

An exciting retail group with a renowned brand name going through growth and expansion. It is one of the world’s most reputable and successful global corporations. We have been invited to their stores and have been impressed. Due to continuing business needs and aggressive expansion in the region, they are currently seeking a high calibre […]
  • Salary Up to SGD65000 per annum
  • Posted Posted 23 hours ago
  • Professional Services

Deputy CHRO

We are delighted to be exclusively partnering a client which is steeped in heritage and yet wears values such as modernization, services excellence and integrity proudly on their sleeves. Guided by the leitmotif of being a progressive leader with its aim of enriching the lives of future generations, the client has gone on to become […]
  • Salary SGD250000 – SGD300000 per annum
  • Posted Posted 23 hours ago

Featured Content