Learning and Development Manager
Our client is an established retailer who are looking for a Learning & Development Manager to turn their retail learning strategy into consistent, practical delivery across the store network. This is a key appointment that will strengthen the capability of store teams and managers, improve the customer experience and support commercial performance.
About the role
You will lead the day-to-day planning and delivery of our client’s Retail Academy and annual learning plan. Managing a team of Retail Trainers, you will ensure learning programmes are engaging, scalable and closely aligned with the needs of the retail operation. Working with senior L&D, Retail Leadership, HR Business Partners and the wider People team, you will translate agreed priorities into high-quality learning experiences that build confidence, capability and performance across the retail estate.
Responsibilities:
- Translate the retail learning strategy into clear annual and quarterly delivery plans aligned with commercial priorities.
- Lead, coach and develop a team of Retail Trainers, establishing clear standards, priorities and expectations.
- Lead the design, planning and rollout of retail learning and leadership programmes.
- Coordinate blended learning across in-store, group-based and digital channels, ensuring solutions are practical and scalable.
- Facilitate key retail and leadership programmes while strengthening delivery capability within the trainer team.
- Own the operational delivery of the Retail Academy, including cohort planning, scheduling, facilitation, trainer deployment and learner communications.
- Implement coaching frameworks and performance-led learning approaches consistently across the store network.
- Lead the rollout and successful adoption of the annual retail learning plan and other key learning initiatives.
- Coordinate mandatory and compliance training, ensuring it is delivered consistently and followed up effectively.
- Manage the practical requirements of learning activity, including facilitators, venues, materials, communications and delivery partners.
- Track participation, feedback, application and programme effectiveness, using the findings to improve the learner experience.
- Provide clear evaluation and delivery data to support return-on-investment analysis and future L&D decisions.
- Explore appropriate uses of AI and digital learning tools to improve engagement, accessibility and scale.
About you
We’re looking for an experienced retail learning professional who can turn an agreed strategy into organised, high-quality delivery. You’ll be someone who can combine strong operational judgement with a genuine interest in developing people, improving performance and creating learning experiences that work in a fast-paced, multi-site environment.
Requirements:
- Strong experience in retail learning and development, training or capability development.
- A track record of delivering learning programmes at scale across multiple locations.
- Experience planning and delivering blended learning through face-to-face, group-based and digital channels.
- Experience managing, coaching and developing trainers or a field-based learning team.
- A sound understanding of retail operations, customer experience and commercial performance.
- The ability to use performance data, training-needs insights, learner feedback and evaluation findings to improve learning delivery.
- Strong stakeholder-management, collaboration and communication skills.
- A delivery-focused approach, with the ability to balance pace, quality and measurable outcomes.
- Confidence working with stakeholders at different levels of an organisation.
- An open and practical approach to using AI and digital tools to enhance learning and performance.
- A CIPD Level 5 qualification, another recognised L&D qualification or equivalent practical experience would be valuable
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
