HR Operations Manager

HR Operations Manager

Location: Central London – 4 days a week in office
Salary: £70,000
Contract: Full-time, Permanent

About the Role

We are seeking an experienced and proactive HR Operations Manager to lead and develop our HR operations function across a fast-paced PE Backed multi-sited business.

This is an exciting opportunity for a hands-on HR professional who thrives in a dynamic retail environment and is passionate about delivering excellent employee and manager experiences.

Key Responsibilities

• Manage and oversee all HR operational processes across the employee lifecycle, including onboarding, contracts, payroll inputs, benefits administration, and offboarding.
• Lead the HR Operations team, ensuring high standards of service delivery and continuous improvement.
• Maintain and optimise HR systems, ensuring data integrity, reporting accuracy, and compliance with GDPR requirements.
• Develop, review, and implement HR policies, procedures, and best practices.
• Ensure compliance with employment legislation, internal policies, and retail industry standards.
• Produce and analyse HR metrics and workforce reports to support business decision-making.
• Partner with managers and business leaders to improve HR processes and employee experience.
• Manage employee relations and support organisational change initiatives.
• Drive process improvement projects to increase efficiency, accuracy, and service quality.
• Oversee audits and ensure all employee records are maintained accurately and confidentially.

About You

You will be an experienced HR professional who has worked across multi-site business with diverse workforces. You will have led on the end to end employee lifecycle and managed a team of junior HR Assistants in previous roles.

• Proven experience in an HR Operations Manager, HR Manager, or similar role.
• Strong understanding of UK employment law and HR best practices.
• Experience managing HR systems and workforce data.
• Previous people management experience.
• Strong analytical skills with the ability to interpret and present HR data.
• Experience working within a multi-site retail, hospitality, or customer-focused environment.
• CIPD Level 5 or equivalent

This role requires 4 days in the office based in the central London.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.