Our business continuity strategy

With an international network of offices including London, Bristol, Amsterdam, Dusseldorf, Frankfurt, Milan, Dubai, Singapore, Hong Kong, Melbourne, Sydney and New York, Frazer Jones is ideally placed to support our clients on a global basis. We have a robust business continuity plan (BCP) which underpins and ensures an unbroken level of service.

Working remotely

We have utilised cloud-based systems for many years and use globally accessible tools such as Skype for Business, Microsoft Teams and Zoom to ensure that we can conduct our business anywhere, at any time. We work from desktops that are hosted remotely and can be accessed from any device, from anywhere in the world. Our global phone system is also cloud-hosted and can be used on a range of devices.

All members of staff are fully equipped to work from home, do so regularly, and are able to work remotely for sustained periods of time. We have an established policy in place with regards to remote working and our staff are encouraged to take advantage of this.

The health and safety of our employees is our priority and we have implemented our BCP to allow us to maintain services while not compromising the wellbeing of our teams.

Current health and safety

To help our consultants to comply with the current health advice from the WHO and leading government organisations from every country we operate in, we are conducting the majority of our meetings online, via telephone or video conference. We have adopted a sensible and responsible approach to maintaining the health and safety of our employees, clients and candidates and this approach is being assessed at least daily, to adapt to new official advice and guidance.

We are drawing from the experience of our Singapore and Hong Kong offices to help inform our approach in other locations. A pragmatic and coherent approach has allowed us to provide our clients in these countries with an uninterrupted service in recent weeks

Global scale

Due to our global presence, we are not only able to support our clients and candidates across most regions of the world, but are equally able to scale and move workloads globally to ensure consistent delivery, performance and quality at any point in time.

Technology

All systems are hosted across multiple data centres in various global locations. We have rigorous, tested disaster recovery strategies in place and these are constantly monitored and refined to ensure that they remain fit for purpose.

Use of our systems

Given the current global COVID-19 incident, there is a chance that hiring processes might move to be conducted entirely online. If you do not have the necessary infrastructure to carry out interviews in this manner, we are able to arrange video calls between our candidates and your hiring managers. By using our systems, you can avoid having to invest in your own licence – all you need is a mobile phone or a PC.

We also partner with companies providing online psychometric, leadership and other skills assessment solutions which we can implement to give you more reassurance in hiring without face- to-face meetings.

Short-term staffing issues

We provide search and recruitment services to identify excellent candidates globally from entry to executive leadership level. We know our candidates well, having worked with many throughout their career to date. This gives us access to thousands of specialist profiles at short notice.

We also can provide a blend of interim contract and temporary recruitment solutions across the UK, US, most of Continental Europe, the UAE, Asia and Australia.